What action should a prospective Carvel franchisee take if they find a statement in the Franchisee Disclosure Acknowledgement to be inaccurate?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
Please review each of the following statements carefully and initial by each providing your acknowledgement that the statement is accurate and true. If you find that a statement is not accurate and true, please cease signing this Acknowledgement and related documents and immediately e-mail Tim Goodman, Senior Vice President of Franchise Administration, at tgoodman@gotofoods.com and provide an explanation of why you believe such statement is not accurate and true.
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, a prospective franchisee should take specific steps if they find any statement in the Franchisee Disclosure Acknowledgement to be inaccurate or untrue. The document emphasizes the importance of ensuring that all statements made are accurate and that the franchisee has been properly represented throughout the transaction. This acknowledgement aims to identify any unauthorized or misleading statements made during the franchise sales process.
Specifically, if a prospective Carvel franchisee discovers a statement within the Franchisee Disclosure Acknowledgement that they believe is not accurate or true, they are instructed to immediately stop signing the Acknowledgement and any related documents. Instead, they must promptly send an email to Tim Goodman, Senior Vice President of Franchise Administration, at tgoodman@gotofoods.com. This email should include a detailed explanation of why the franchisee believes the statement is inaccurate or untrue.
This process ensures that any discrepancies or misrepresentations are addressed before the franchisee commits to the agreement. It also protects both Carvel and the franchisee by clarifying any misunderstandings and ensuring transparency. The franchisee cannot sign the Franchisee Disclosure Acknowledgement on the same day they receive the Franchise Disclosure Document, but they must sign and date it on the same day they sign the Franchise Agreement and pay the franchise fee. This timing is crucial to ensure that the franchisee has ample time to review and understand all aspects of the agreement before finalizing it.