According to the Carvel franchise agreement, what does 'Designated Personnel' mean?
Carvel Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Definitions. Capitalized terms not otherwise defined in this Agreement shall have the meaning ascribed to such term in the Franchise Agreement or below:
- a. "Designated Personnel" means the person(s) who request and receive Support Services under this Agreement. As a prerequisite for Company to provide the Support Services, such person(s) should be trained and competent in the general operation of the POS System and may include, for example, a cashier, shift lead, general manager, area manager, director or internal information technology ("IT") staff. Company shall not be responsible for determining whether Franchisee has authorized Designated Personnel to request Support Services.
Source: Item 23 — Receipts (FDD pages 100–353)
What This Means (2025 FDD)
According to Carvel's 2025 Franchise Disclosure Document, "Designated Personnel" refers to individuals authorized to request and receive support services for the POS system. These individuals should be trained and competent in the general operation of the POS system. Examples of Designated Personnel include cashiers, shift leads, general managers, area managers, directors, or internal IT staff.
Carvel does not take responsibility for verifying whether the franchisee has properly authorized these individuals to request support services. This means it is the franchisee's responsibility to ensure that only authorized and trained personnel contact the support team for assistance.
For a prospective Carvel franchisee, this definition highlights the importance of training staff on the POS system and carefully selecting who is authorized to seek support. This ensures efficient and accurate support requests, and prevents unauthorized access to support services, which could lead to unnecessary costs or operational issues. The franchisee should establish internal procedures for authorizing and training Designated Personnel to maintain control over support service requests and costs.