What is Star University (StarU) for Carls Jr. franchisees, and what is its purpose?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
ht to modify or waive the training required based on individual's or your experience. As described in Item 5, a fee is charged to provide the FMTP to additional individuals. The FMTP will include restaurant training at a Carl's Jr. Restaurant designated by us and training on Star University (StarU), our online Learning Management System.
In addition, we also provide you with access to our Learning Management System called Star University (StarU). Star University is a management platform which is used for the administration, tracking and reporting of learning and development programs. Currently, the fee associated with the use of this program is $14 per fiscal period (as defined by us, currently a 4-week accounting period), but we reserve the right to increase the fee in the future. In addition, you will be required to sign the Star University License Agreement (the current form is attached as Appendix I to the Fran
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 42–55)
What This Means (2025 FDD)
According to the 2025 Carls Jr. Franchise Disclosure Document, Star University (StarU) is an online Learning Management System that Carls Jr. franchisees and their employees will use. It serves as a management platform for the administration, tracking, and reporting of learning and development programs. StarU is a required training tool for all Carls Jr. franchised restaurants.
Carls Jr. provides access to Star University, but franchisees are responsible for the costs associated with the necessary high-speed internet and hardware to use the system. The fee for using StarU is currently $14 per fiscal period, which is defined by Carls Jr. as a 4-week accounting period. This fee is subject to change in the future. Franchisees are also required to sign the Star University License Agreement.
Several training modules for crew members, shift leaders, and restaurant general managers are conducted through Star University. These include 'Welcome Carl’s Jr.,' feeder station, fry station, cook station, grill station, and hand-breaded chicken tender station training. Additionally, management training modules such as 'Delivering Results', 'Shift Strategy', 'Pathing', 'Asset Protection', 'Business Leadership', 'Decision Making', 'Guest Focus', and 'Teamwork' also utilize Star University. The training combines classroom hours and on-the-job training, with some modules including exams and observations.