What standards must a Carls Jr. franchisee adhere to in all dealings with customers, suppliers, and the public?

According to the 2025 Carls Jr. Franchise Disclosure Document, franchisees must adhere to the highest standards of honesty, integrity, fair dealing, and ethical conduct in all interactions with customers, suppliers, and the public. This encompasses every aspect of the business, from product quality and customer service to advertising and employee conduct. Franchisees must also comply with all applicable federal, state, and local laws and regulations.

Carls Jr. franchisees are expected to resolve customer complaints promptly, even giving customers the benefit of the doubt when feasible. If a franchisee fails to adequately address complaints, Carls Jr. may intervene and charge the franchisee for the costs incurred in resolving the issues. Furthermore, franchisees must ensure their employees are suitable, of good character, and conduct themselves competently and courteously, adhering to dress, appearance, and hygiene standards outlined in the OPM (Operating Procedures Manual).

These requirements are designed to maintain the reputation and goodwill of the Carls Jr. brand and ensure consistent quality and service across all franchise locations. By adhering to these standards, franchisees contribute to the overall success and public perception of the Carls Jr. system. Failure to comply with these standards could result in penalties, intervention by Carls Jr., or damage to the franchisee's business and the brand's reputation.