Must I participate in all online ordering and delivery programs that Carls Jr. may designate?

According to the 2025 Carls Jr. Franchise Disclosure Document, franchisees are required to participate in all online ordering and delivery programs that Carls Jr. designates. This means that as a franchisee, you must comply with the terms and conditions of these programs, which may include specific geographic or other delivery restrictions.

This requirement ensures that Carls Jr. maintains a consistent brand experience across all locations and channels, including online ordering and delivery. By participating in these programs, franchisees can leverage the brand's online presence and reach a wider customer base. However, it also means that franchisees must adhere to the franchisor's guidelines and standards for online ordering and delivery, which may impact their operational flexibility.

While franchisees must participate in designated online programs, Carls Jr. retains the right to solicit customers and use various distribution channels, including the internet, without compensating the franchisee. This highlights the importance of understanding the franchisor's control over the brand and distribution methods, even within a franchised territory. Prospective franchisees should carefully consider the implications of these requirements and restrictions before investing in a Carls Jr. franchise.