What is the Help Desk Access Number for support services for a Carls Jr. franchise?

According to the 2025 Carls Jr. Franchise Disclosure Document, franchisees have access to help desk support services. The Help Desk Access Number is (866) 400-2253. Carls Jr. will provide access to help desk support services at designated dates and times set by them. This support is accessible through the provided Help Desk Access Number or any other contact method (telephone number, email address) that Carls Jr. may designate in the future.

Carls Jr. also retains the right to subcontract with third-party vendors to deliver these support services directly to the franchisee. Franchisees can request support by contacting the Carls Jr. Help Desk using the access number specified in Exhibit A, which may be updated periodically. To ensure effective support services, franchisees must operate the Covered Equipment according to the instructions provided by both Carls Jr. and the equipment manufacturer.

To receive support services from Carls Jr., franchisees are required to install specific Next Generation Connectivity equipment and services. This includes a Cisco Meraki Firewall/Router with an Advanced Security License, Cisco Meraki Wireless Access Points, a Cisco Meraki 48-port switch, a highly reliable internet connection with auto failover LTE backup, and Wi-Fi for guests and back-of-house operations, provided internet speeds are sufficient. Franchisees must also contract with a Carls Jr.-approved managed service provider, currently limited to AT&T and One Source Communications, to monitor and maintain their network equipment. Additionally, franchisees must secure and install dedicated data lines, including telephone and/or high-speed Internet connections, modems, and other necessary computer-related equipment as specified by Carls Jr.