Where can I find the 'Delivery Guidelines' for Carls Jr. when using the Olo platform for deliveries?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
"Delivery Guidelines" shall mean the rules and responsibilities associated with the delivery of the Product to the End User, which are located at www.olo.com/delivery-guidelines and which may be updated by Olo from time to time.
- 4.2 Operator Obligations. In addition to the other obligations set forth in this Agreement, Operator shall also use commercially reasonable efforts to: (a) ensure they comply with the Delivery Guidelines; (b) ensure that they promptly respond to all End Users' inquiries; (c) use the Platform to promptly respond to all End User issues, including cancellations and refunds; and (d) use best efforts to create tickets in Dashboard or the Olo API, as applicable, for Selected Delivery Service Providers for issues related to the order or delivery in question. To the extent Operator integrates directly with the Olo API, Operator hereby agrees to any additional terms of service that may be applicable to its Selected Delivery Service Providers. Operator shall not create any obligation of the Delivery Service Provider or Olo to provide any refund other than as specifically set forth in the Delivery Parameters and Refund Matrix located at www.olo.com/deliveryparameters-and-refund-matrix.
Source: Item 23 — RECEIPTS (FDD pages 76–364)
What This Means (2025 FDD)
According to the 2025 Carls Jr. Franchise Disclosure Document, the 'Delivery Guidelines,' which outline the rules and responsibilities for delivering products to end-users when using the Olo platform, can be found at www.olo.com/delivery-guidelines. The FDD specifies that these guidelines may be updated by Olo periodically.
As a Carls Jr. franchisee, it's crucial to regularly check this website to stay informed about any changes to the delivery guidelines. These guidelines will likely cover aspects such as packaging standards, delivery timeframes, handling customer complaints, and ensuring food safety during transportation. Failure to adhere to these guidelines could result in penalties or impact the franchisee's relationship with Olo and Carls Jr.
Furthermore, the FDD states that the franchisee ('Operator') must ensure they comply with the Delivery Guidelines. This obligation highlights the importance of understanding and implementing these guidelines effectively within the Carls Jr. franchise operations. The franchisee is also responsible for promptly responding to inquiries from end-users and addressing any issues through the Olo platform, including cancellations and refunds. This indicates that franchisees have a direct responsibility in ensuring the delivery process aligns with Olo's guidelines and customer expectations.