For Carls Jr., what entities are considered 'Customer Third Party Providers' that interface with the Licensed Applications?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
"Customer Third Party Providers" means third parties used and/or directed by Customer that interface with the Licensed Applications.
"End User(s)" means the consumers who access the Customer or Operator's Licensed Applications (as defined herein) directly or indirectly, typically in conjunction with placing a digital order for the Product(s).
"Licensed Applications" means the products and services that are developed and operated by Olo to provide e-commerce, Aggregator integration, delivery enablement, and payment solutions and other associated services to its customers generally (through web, mobile web, mobile applications, voice ordering and call center solutions as applicable), and other related products and services which may be added from time-to-time, including any associated application program interfaces ("API(s)") and any enhancements or modifications thereto.
"Aggregator" means an entity that offers End Users the ability to order Products (as defined below) from a range of different brands via a unified consumer-facing mobile application, website, storefront, or other means. For the avoidance of doubt, an Aggregator shall also be considered as a "Customer Third Party Provider.
Source: Item 23 — RECEIPTS (FDD pages 76–364)
What This Means (2025 FDD)
According to the 2025 Carls Jr. Franchise Disclosure Document, a 'Customer Third Party Provider' is defined as third parties used and/or directed by the Customer (defined earlier in the document as an authorized franchisee or licensee of CKE Restaurants Holdings, Inc.) that interface with the Licensed Applications. The document specifies that an 'Aggregator' is also considered a 'Customer Third Party Provider'. An Aggregator is defined as an entity that offers End Users the ability to order Products from a range of different brands via a unified consumer-facing mobile application, website, storefront, or other means.
In simpler terms, for a Carls Jr. franchisee, Customer Third Party Providers are external companies or services that Carls Jr. (the Customer) uses and instructs to work with the Licensed Applications. These Licensed Applications are the tools developed and operated by Olo to provide e-commerce, Aggregator integration, delivery enablement, and payment solutions.
This definition is important because it clarifies the relationships and responsibilities between Carls Jr., its franchisees, and third-party services. It also highlights that these third-party providers must adhere to certain standards, including data security and confidentiality, and that breaches may result in the suspension or termination of their access to the Licensed Applications. This ensures that the Carls Jr. system maintains control over its technology and data, even when working with external providers.