What is the duration of the availability of the Carls Jr. help desk services?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensor agrees to provide the following support services (collectively, "Support Services") with respect to the Licensed Program and Content: (1) help desk services, which shall be available throughout the duration of this Agreement at the designated dates and times set by Licensor and which shall be accessible by email directed to StarU@CKR.com or to such other email address that may be designated by Licensor from time to time or by other means designated by Licensor from time to time; and (2) initial training services, which shall be available during the first 30 days following execution of this Agreement by both parties and which shall consist of up to 4 hours of remote instruction (at Licensor' s option, via telephone, Internet or other means) on creating user accounts, reporting processes and general user navigation.
- 3. Support Services: Licensor shall provide access to help desk support services at designated dates and times set by Licensor and which shall be accessible by the Help Desk Access Number set forth below or to such other telephone number, email address or other means that may be designated by Licensor from time to time.
- 4. Help Desk Access Number: (866) 400-2253
Franchisee may request Support Services by calling CKR's Help Desk at the access number set forth in Exhibit A, as modified from time to time
Source: Item 23 — RECEIPTS (FDD pages 76–364)
What This Means (2025 FDD)
According to the 2025 Carls Jr. Franchise Disclosure Document, help desk services are available throughout the duration of the Franchise Agreement. These services can be accessed via email at StarU@CKR.com or any other email address or means designated by Carls Jr. from time to time.
In addition to the help desk, Carls Jr. also provides initial training services. These training services are available during the first 30 days after the agreement is executed by both parties. The initial training consists of up to 4 hours of remote instruction, which may be delivered via telephone, internet, or other means, at Carls Jr.'s discretion. This training covers creating user accounts, reporting processes, and general user navigation.
Carls Jr. also provides access to help desk support services at designated dates and times set by them. This support is accessible through the Help Desk Access Number (866) 400-2253, or any other telephone number, email address, or means designated by Carls Jr. from time to time. Franchisees may also request support services by calling Carls Jr.'s Help Desk at the access number set forth in Exhibit A, as modified from time to time.