What designated individuals must provide on-site supervision at a Carls Jr. Franchised Restaurant?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchised Restaurant shall at all times be under the on-site supervision of one of the following designated individuals, who must meet, to the satisfaction of CJR, CJR's applicable training qualifications for their designated position: the Operating Principal, a Multi-Unit Manager, or a restaurant General Manager. Franchisee must, at all times, employ at the Franchised Restaurant at least one General Manager and a sufficient number of employees who have successfully completed the FMTP or CJR's then-current training as designated by CJR to ensure that the Franchised Restaurant operates in accordance with the System. If, at any time, Franchisee ceases to employ the required number of trained personnel, Franchisee has 30 days (from the date on which Franchisee has less than the required number of trained personnel) to hire and enroll replacement personnel in the FMTP or other designated training requirements, and 90 days to ensure that such replacement personnel has completed the required training requirements.
Franchisee, Franchisee's Operating Principal or, if applicable, the Multi-Unit Manager shall remain active in overseeing the operations of the Franchised Restaurant, including, without limitation, regular, periodic visits to the Franchised Restaurant and sufficient communications with CJR to ensure that the Franchised Restaurant's operations comply with the operating standards as promulgated by CJR from time to time in the OPM or otherwise in written or oral communications.
Franchisee shall hire, and at all times employ, a sufficient number of trained employees for the Franchised Restaurant and be exclusively responsible for the terms of their employment and compensation, and for the proper training of such employees in the operation of the Franchised Restaurant, in human resources and customer relations. Franchisee shall establish at the Franchised Restaurant a training program for all employees that meets the standards prescribed by CJR. Franchisee will be solely responsible for: (1) hiring, training and supervising efficient, competent and courteous employees of good character for the operation of the Franchised Restaurant; (2) the terms of their employment and compensation; and (3) the proper training of the employees in the operation of the Franchised Restaurant.
Source: Item 22 — CONTRACTS (FDD pages 75–76)
What This Means (2025 FDD)
According to Carls Jr.'s 2025 Franchise Disclosure Document, the franchised restaurant must have on-site supervision at all times by one of the following designated individuals: the Operating Principal, a Multi-Unit Manager, or a restaurant General Manager. These individuals must meet Carls Jr.'s applicable training qualifications for their designated position to the satisfaction of CJR.
In addition to on-site supervision, the franchisee must employ at least one General Manager and a sufficient number of employees who have successfully completed the Franchise Management Training Program (FMTP) or Carls Jr.'s then-current training. This ensures the restaurant operates according to the standards of the Carls Jr. system. If the franchisee does not employ the required number of trained personnel, they have 30 days to hire and enroll replacement personnel in the FMTP or other designated training, and 90 days to ensure the replacement personnel complete the required training.
The franchisee, the Operating Principal, or the Multi-Unit Manager must remain active in overseeing the restaurant's operations. This includes regular visits to the restaurant and sufficient communication with CJR to ensure compliance with operating standards. The franchisee is responsible for hiring and training employees, managing their employment terms and compensation, and providing training in human resources and customer relations. The franchisee must also establish a training program for all employees that meets Carls Jr.'s prescribed standards.