What are the designated dates and times for the Carls Jr. help desk services?

According to the 2025 Carls Jr. Franchise Disclosure Document, the specific dates and times for help desk support services are not detailed in the provided excerpts. However, the FDD does state that Carls Jr. will provide access to help desk support services at designated dates and times set by the licensor. Franchisees can access these services through the Help Desk Access Number (866) 400-2253 or via email at StarU@CKR.com, or any other means designated by Carls Jr. from time to time.

It is important to note that CKR (Carls Jr. Restaurants LLC) may subcontract with third-party vendors to provide these support services directly to the franchisee. Franchisees may also need to contract separately with Par Tech, Inc. or Retail Technology Group, Inc. for onsite and telephonic maintenance services for covered equipment, which are billed directly to the franchisee.

To receive support services from Carls Jr., franchisees must install specific Next Generation Connectivity equipment, including a Cisco Meraki Firewall/Router, Wireless Access Points, and a 48-port switch, along with a reliable internet connection and Wi-Fi. Additionally, franchisees must contract with a CKR-approved managed service provider to monitor and maintain their network equipment.

Given the absence of specific dates and times for help desk availability in the provided excerpts, prospective Carls Jr. franchisees should directly inquire with the franchisor about the detailed schedule of help desk support, the typical response times, and the escalation procedures for urgent issues. Understanding these details is crucial for ensuring smooth operations and timely resolution of technical or operational problems.