In the context of the Olo agreement for Carls Jr., who is considered the 'Operator'?

According to the 2025 Carls Jr. Franchise Disclosure Document, in the context of the agreement with Olo, the 'Operator' is defined as an authorized franchisee or licensee of CKE Restaurants Holdings, Inc., which is referred to as 'Customer' in the agreement. This means that if you are a Carls Jr. franchisee, you are considered the 'Operator' in this specific agreement with Olo for e-commerce, delivery enablement, and payment solutions.

This definition is important because the agreement outlines the rights, responsibilities, and obligations of the 'Operator' in relation to Olo's services. As the 'Operator,' the franchisee is the party that directly uses Olo's platform to provide digital ordering and delivery services to customers. The agreement specifies that Olo offers its platform for Customers and Delivery Service Providers to transact with each other, but Olo itself does not provide the delivery services and disclaims any liability arising from the Operator's use of delivery services.

Furthermore, the agreement establishes that the Operator's Selected Delivery Service Providers are third-party beneficiaries of the Operator's obligations, and vice versa, to facilitate direct dispute resolution. This setup ensures that all parties involved in the delivery process, including the Carls Jr. franchisee ('Operator') and the Delivery Service Providers, have a clear understanding of their roles and responsibilities within the Olo platform ecosystem.