What constitutes a 'Confirmed Delivery Response' for Carls Jr. when using the Olo platform?

According to the 2025 Carls Jr. Franchise Disclosure Document, a 'Confirmed Delivery Response' within the Olo platform signifies that the platform has successfully transmitted an end user's delivery request to one or more Selected Delivery Service Providers. Furthermore, it means that one of those providers has responded by accepting the delivery request. This definition is crucial for understanding how delivery orders are processed and confirmed through the Olo system.

For a prospective Carls Jr. franchisee, this definition clarifies the point at which a delivery request is considered 'confirmed' and handed off to a delivery service. It highlights the reliance on the Selected Delivery Service Providers to accept the request. The franchisee should understand that the 'Confirmed Delivery Response' is the trigger for further actions in the delivery process, such as preparing the order for pickup.

This definition also implies that the availability and responsiveness of Selected Delivery Service Providers are critical factors in ensuring successful delivery operations. If no provider accepts the delivery request, there will be no 'Confirmed Delivery Response,' and the order will not be fulfilled through the Olo platform. Therefore, franchisees should consider the reliability and coverage of the delivery service providers integrated with the Olo platform in their specific location.

Carls Jr. franchisees should also be aware of how Olo selects 'Selected Delivery Service Providers,' as described elsewhere in the FDD. The selection is based on the Delivery Requirements and the Profiles of Available Delivery Service Providers in each Delivery Area. Franchisees have the option to change their Delivery Requirements, which could influence which providers are selected and, consequently, the likelihood of receiving a 'Confirmed Delivery Response' in a timely manner.