What actions are Carls Jr. prohibited from taking regarding the transfer of Customer Data?
Carls_Jr Franchise · 2025 FDDAnswer from 2025 FDD Document
3. Prohibited Actions.
a. Customer will not:
- i. use Google Data other than to provide assistance to or to market to end users who have placed a food order provided that such marketing shall only be via email and to End Users that have provided Google with consent to receive marketing from Customer;
- ii. generate automated, fraudulent, or otherwise invalid activity (including queries, clicks, or conversions);
- iii. use any automated means or data scraping or extraction to access or collect Actions on Google-related information except as expressly permitted by Google;
- iv. knowingly provide inaccurate or outdated information, including for Licensed Content;
- v. engage in deceptive, misleading, and/or unethical practices;
- vi. make false or misleading representations with regards to Actions on Google;
- vii. alter, interfere with, or otherwise tamper with customer reviews of Customer's services or the services of its competitors; or
- viii. attempt to interfere with Actions on Google's proper functioning.
Source: Item 23 — RECEIPTS (FDD pages 76–364)
What This Means (2025 FDD)
According to the 2025 Carls Jr. Franchise Disclosure Document, a franchisee, referred to as 'Customer' in this context, is restricted from specific actions related to Google Data when using Google's Actions on Google platform. These restrictions are designed to protect end-users and maintain the integrity of the platform.
Specifically, the franchisee cannot use Google Data for purposes other than assisting or marketing to end-users who have placed a food order, and even then, marketing must be conducted via email only to end-users who have consented to receive marketing from the franchisee through Google. The franchisee is prohibited from generating automated, fraudulent, or invalid activity, including fake queries, clicks, or conversions. Additionally, they cannot use automated means, data scraping, or extraction to access or collect information related to Actions on Google, unless expressly permitted by Google.
Furthermore, the franchisee must not knowingly provide inaccurate or outdated information, especially for licensed content, and must avoid deceptive, misleading, or unethical practices. They are also barred from making false or misleading representations regarding Actions on Google, and from altering, interfering with, or tampering with customer reviews of their services or those of their competitors. Lastly, any attempt to interfere with the proper functioning of Actions on Google is strictly prohibited. These stipulations ensure that franchisees operate ethically and responsibly within the Google ecosystem, protecting both consumers and the Google platform itself.