According to Carls's 2024 Franchise Disclosure Document, the Delivery Guidelines are defined within the Dispatch Services Terms & Conditions Addendum. These guidelines outline the rules and responsibilities associated with delivering the product to the end user. The document specifies that these guidelines are located at www.olo.com/delivery-guidelines and may be updated by Olo from time to time.

For a prospective Carls franchisee, understanding and adhering to these Delivery Guidelines is crucial, as mentioned in section 4.2 of the addendum. The franchisee, referred to as the Operator, is obligated to ensure compliance with these guidelines. This includes promptly responding to end-user inquiries and using the platform to address any issues, such as cancellations and refunds.

Furthermore, the franchisee must create tickets in Dashboard or the Olo API for any issues related to the order or delivery. It is also important to note that the franchisee cannot create any obligation for the Delivery Service Provider or Olo to provide refunds beyond what is specified in the Delivery Parameters and Refund Matrix, which is located at www.olo.com/deliveryparameters-and-refund-matrix. Therefore, franchisees should regularly check both URLs to stay informed of their responsibilities and potential changes to the delivery process.