What training requirements must a Carls franchisee and their employees meet at the Franchised Restaurant to be eligible for franchise renewal?

According to the 2024 Carls FDD, to be eligible for franchise renewal, a franchisee and their employees at the Franchised Restaurant must comply with Carls' then-current training requirements. This indicates that ongoing training and adherence to Carls' updated training programs are essential for maintaining good standing and securing a renewal term.

Carls requires franchisees to hire and consistently employ a sufficient number of trained employees. The franchisee is responsible for the proper training of employees in restaurant operations, human resources, and customer relations. Franchisees must establish a training program at the Franchised Restaurant that meets the standards prescribed by Carls.

The Franchise Management Training Program (FMTP) is a key component, involving classroom instruction and training at designated facilities or Carls restaurants. Specific personnel, including the General Manager, a minimum of 6 Shift Leaders, and other designated employees, must attend and satisfactorily complete each element of the FMTP. The Operating Principal must also complete the FMTP if they have not done so previously. Carls retains the right to modify or waive training requirements based on individual or franchisee experience. Franchisees are responsible for tuition fees and all travel and living expenses for their employees attending the FMTP. Carls can dismiss individuals from the training program if they are deemed unlikely to perform acceptably, and the franchisee must provide a suitable replacement within one month.