What time frame is used to calculate the Average Drive-Thru Time Breakfast for Carls restaurants?

According to Carls's 2024 Franchise Disclosure Document, the Average Drive-Thru Time Breakfast is calculated based on the average time a guest spends in the drive-thru from when they pull up to the menu board until they leave the pickup window with their food. This calculation is specifically for the hours of 6 AM through 11 AM local time. The average times used in this calculation are those reported to Carls by its franchisees during FY24, which extends from January 31, 2023, through January 29, 2024.

For a prospective Carls franchisee, this metric is important because it provides insight into the efficiency of the drive-thru service during breakfast hours. Faster drive-thru times can lead to increased customer satisfaction and potentially higher sales volume. Monitoring and improving drive-thru times is a key operational aspect that franchisees should focus on to optimize their restaurant's performance.

Carls also calculates the average drive-thru time for lunch, dinner, and the total day, using similar methods but different timeframes. This comprehensive approach to measuring drive-thru efficiency allows franchisees to identify areas for improvement throughout the day and ensure consistent service quality. The data is based on franchisee-reported information, which Carls has not independently audited or verified.