What software programs are covered under the Software Support Agreement for Carls franchisees?
Carls Franchise · 2024 FDDAnswer from 2024 FDD Document
B. CKR's third party software vendor, Partech, Inc. ("PAR Brink"), has developed a point of sale system used in connection with the operation of a Carl's Jr. restaurant. CKR's third party software vendor CrunchTime, Inc. ("CrunchTime") has developed a back office system used in connection with the operation of a Carl's Jr. restaurant (collectively the software as be referred to as "Licensed Products").
C. Franchisee has entered into Software License Agreements with PAR Brink and CrunchTime to use the Licensed Products upon the terms and conditions contained therein.
D. Franchisee has requested to use, and CKR has agreed to provide certain, in-house technical support for the Licensed Products, on the terms and conditions set forth in this Agreement.
3.2 Initial Training Support for PAR Brink and Crunch Time Software. In order to facilitate the support services, Franchisee agrees to purchase and participate in mandatory initial training programs for use of the PAR Brink and Crunch Time software. The scope of the training programs for each software is set forth on Exhibit C to this Agreement. The cost for the training programs shall be a one-time fee of $1,250
Source: Item 23 — RECEIPTS (FDD pages 80–480)
What This Means (2024 FDD)
According to the 2024 Carls Franchise Disclosure Document, the Software Support Agreement covers two main software systems. These include the point of sale system developed by PAR Brink, Inc. (referred to as "PAR Brink") and a back office system developed by CrunchTime, Inc. (referred to as "CrunchTime"). Collectively, these software systems are referred to as the "Licensed Products."
Carls franchisees are required to enter into separate Software License Agreements with PAR Brink and CrunchTime to use these Licensed Products. Carls provides in-house technical support for these Licensed Products under the terms and conditions outlined in the Software Support Agreement. To facilitate this support, franchisees must participate in mandatory initial training programs for both the PAR Brink and CrunchTime software, incurring a one-time fee of $1,250 for these training programs.
In essence, as a Carls franchisee, you will be utilizing PAR Brink for point-of-sale operations and CrunchTime for back-office management. You'll need to budget for the initial software licenses with these vendors and the $1,250 training fee to get acquainted with both systems. The ongoing technical support for these systems will be governed by the Software Support Agreement with Carls, with the potential for additional training programs at extra cost.