Regarding delivery service providers for Carls, is OLO responsible for their performance?
Carls Franchise · 2024 FDDAnswer from 2024 FDD Document
OLO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY OF ANY PROFILE INFORMATION AND OLO MAKES NO INDEPENDENT VERIFICATION OF THE INFORMATION PROVIDED BY A DELIVERY SERVICE PROVIDER (OTHER THAN THE REPRESENTATIONS AND WARRANTIES MADE BY THAT DELIVERY SERVICE PROVIDER AS TO THE ACCURACY OF THE PROFILE INFORMATION). OLO MERELY MAKES A PLATFORM AVAILABLE TO FACILITATE THE INTERACTIONS BETWEEN DELIVERY SERVICE PROVIDERS AND CUSTOMERS; OLO IS NOT RESPONSIBLE FOR THE PERFORMANCE OF DELIVERY SERVICE PROVIDERS.
Source: Item 23 — RECEIPTS (FDD pages 80–480)
What This Means (2024 FDD)
According to Carls's 2024 Franchise Disclosure Document, Olo is not responsible for the performance of delivery service providers. Olo operates a platform to facilitate transactions between customers and delivery service providers, but it does not provide the delivery services themselves. Therefore, Olo disclaims any liability arising from the franchisee's use of delivery services or the delivery service providers' provision of those services.
Carls franchisees should understand that while Olo facilitates the connection with delivery services, the responsibility for the quality and reliability of those delivery services rests elsewhere. Olo only makes the platform available to facilitate interactions between delivery service providers and customers.
This means that Carls franchisees need to carefully manage their relationships with delivery service providers and address any performance issues directly with them. Franchisees cannot hold Olo accountable for failures or errors on the part of the delivery services. This highlights the importance of franchisees establishing clear expectations and performance standards with the delivery service providers they utilize through the Olo platform.