Who are the potential instructors for the Carls FMTP?
Carls Franchise · 2024 FDDAnswer from 2024 FDD Document
r and 2 Shift Leaders must attend an additional 2 weeks of Shift Control training. A new class begins as needed. The FMTP is scheduled so that it is completed sufficiently in advance of your Franchised Restaurant's initial opening to afford adequate time for the Franchised Restaurant set-up and the hiring and training of crew members before the opening of the Franchised Restaurant. The FMTP instructors are experienced Carl's Jr. Restaurant managers who conduct the training under the supervision of CKR's Director of Learning & Organizational Development, Lisa Holloway. See Note (2) below regarding Lisa Holloway's experience.
In addition, if you do not currently operate a Franchised Restaurant or if you have not opened a new Franchised Restaurant in the last 2 years, your Operating Principal must attend another franchisee's (or a company) new restaurant opening no more than 12 months before your Franchised Restaurant opens.
Any training that we may provide to any of your employees will be limited to training or guiding the employees regarding the delivery of approved products to customers in a manner that reflects the customer service standards of the Carl's Jr. System. You are, and will remain, the sole employer of your employees at all times, including during all training programs, and you are solely responsible for all employment decisions and actions related to your employees. You are solely responsible for ensuring that your employees receive adequate training.
TRAINING PROGRAM
The following chart summarizes the subjects taught during the FMTP in the operation of a Carl's Jr.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 41–54)
What This Means (2024 FDD)
According to Carls's 2024 Franchise Disclosure Document, the instructors for the Franchise Management Training Program (FMTP) are experienced Carl's Jr. Restaurant managers. These managers conduct the training under the supervision of CKR's Director of Learning & Organizational Development, Lisa Holloway.
In addition to restaurant managers, the FMTP instructors may also include General Managers, District Managers, Regional Trainers, and Certified Franchise Trainers. This suggests that Carls utilizes a variety of experienced personnel to deliver its training program, drawing from different levels within the organization and potentially from its franchisee network.
For prospective franchisees, this indicates that the FMTP is led by individuals with practical experience in running Carl's Jr. restaurants, which could provide valuable insights into the day-to-day operations and challenges of the business. The involvement of a Director of Learning & Organizational Development suggests a structured and professionally managed training program. Furthermore, if a franchisee operates three or more Franchised Restaurants, Carls may require one or more of the General Managers to obtain and maintain a certification from Carls as a trainer authorized to provide the FMTP to new trainees.