For Carls franchisees, who are the currently approved managed service providers for monitoring and maintaining network equipment?

According to the 2024 FDD, Carls requires franchisees to contract with an approved managed service provider to monitor and maintain their network equipment. Currently, the approved providers are limited to AT&T and One Source Communications.

This requirement ensures that all franchisee locations maintain a consistent and reliable network infrastructure, which is crucial for operations such as point-of-sale systems, online ordering, and back-of-house management. By mandating specific providers, Carls aims to streamline support and ensure compatibility across all locations.

For prospective franchisees, this means they must use either AT&T or One Source Communications for network monitoring and maintenance. It is important to factor in the costs associated with these services when evaluating the overall investment. Franchisees should inquire about the specific services offered by each provider, their service level agreements (SLAs), and any potential differences in pricing or contract terms. It would be prudent to understand why Carls limits the approved providers to these two companies and whether there are any plans to expand the list in the future.