Who decides when a Carls franchisee must make additions, changes, modifications, substitutions, and replacements to its computer hardware and software?

According to Carls's 2024 Franchise Disclosure Document, CJR, which is likely Carls corporate entity, has the authority to direct when a franchisee must make changes to their computer systems. The franchisee is obligated to keep its computer system in good condition and to implement any additions, changes, modifications, substitutions, and replacements to its computer hardware, software, telephone and power lines, and other computer-related facilities as directed by CJR. These changes must be made on the dates and within the times specified by CJR, acting in its sole discretion.

This means that as a Carls franchisee, you must be prepared to upgrade or modify your computer systems whenever Carls deems it necessary. These changes are at the franchisee's expense. This includes purchasing new or upgraded software programs and system documentation manuals at then-current prices whenever adopted system-wide by CJR. The franchisee is also responsible for engaging any vendor that CJR designates to ensure data security and compliance with P2PE and PCI DSS standards, and must maintain continuous PCI compliance.

Carls also retains the right to access and retrieve any data and information from the franchisee's computers as it deems appropriate, including electronically polling daily sales, menu mix, and other data. This level of control ensures uniformity and allows Carls to monitor and manage the entire franchise system effectively. Franchisees should factor in ongoing technology upgrade costs as part of their investment and operational expenses.