How is the Average Drive-Thru Time Lunch calculated for Carl's Jr. restaurants?
Carls Franchise · 2024 FDDAnswer from 2024 FDD Document
- Average Drive-Thru Time Lunch: Average minutes and seconds a guest spent in the drive-thru from when they pull up to the menu board until leaving the pickup window with their food during the hours of: 11 AM through 2PM local time. The Average Drive-Thru Time Lunch is based on average times reported to us by our franchisees during FY24.
Source: Item 19 — FINANCIAL PERFORMANCE REPRESENTATIONS (FDD pages 66–72)
What This Means (2024 FDD)
According to the 2024 FDD, the Average Drive-Thru Time Lunch for Carl's Jr. restaurants is calculated as the average time, measured in minutes and seconds, that a guest spends in the drive-thru. This measurement starts from when the guest pulls up to the menu board and ends when they leave the pickup window with their food.
The specific timeframe for this calculation is between 11 AM and 2 PM local time. This metric is based on the average times reported by Carl's Jr. franchisees to the franchisor during the fiscal year 2024 (FY24).
For a prospective franchisee, this metric is a key performance indicator that reflects the efficiency of the drive-thru service during peak lunch hours. Monitoring and optimizing drive-thru times can directly impact customer satisfaction and overall revenue. The fact that these times are self-reported by franchisees means that accuracy depends on consistent reporting practices across all locations.