How is the Average Drive-Thru Time Dinner calculated for Carl's Jr. restaurants?
Carls Franchise · 2024 FDDAnswer from 2024 FDD Document
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- Average Drive-Thru Time Dinner: Average minutes and seconds a guest spent in the drive-thru from when they pull up to the menu board until leaving the pickup window with their food during the hours of: 5PM through 8PM local time. The Average Drive-Thru Time Dinner is based on average times reported to us by our franchisees during FY24.
Source: Item 19 — FINANCIAL PERFORMANCE REPRESENTATIONS (FDD pages 66–72)
What This Means (2024 FDD)
According to the 2024 FDD, the Average Drive-Thru Time Dinner for Carl's Jr. is calculated by measuring the average time, in minutes and seconds, that a guest spends in the drive-thru. This measurement starts when the guest pulls up to the menu board and ends when they leave the pickup window with their food.
The specific timeframe for this calculation is during the hours of 5 PM through 8 PM local time. This means Carl's Jr. focuses on the dinner rush to assess drive-thru efficiency during peak evening hours.
The Average Drive-Thru Time Dinner is based on the average times reported to Carls by its franchisees during the fiscal year 2024 (FY24). This indicates that the data is collected from actual operational performance of franchised locations, providing a real-world snapshot of drive-thru service times during dinner hours.