Under what condition can a Caring Transitions franchisee provide services to National Accounts in another franchisee's territory?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
With Franchisor's prior written consent, Franchisee may provide products and services to National Accounts at or from locations in a franchise territory granted to another franchisee of the System.
A "National Account" means a special customer (which may be, but is not limited to, a national or regional customer, other large business, or government agency) designated as such by Franchisor from time-to-time in its business judgment.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, a franchisee can provide products and services to National Accounts within another franchisee's territory only with the franchisor's prior written consent. A "National Account" is defined as a special customer designated by the franchisor, which may include national or regional customers, large businesses, or government agencies. These accounts typically have facilities that extend beyond a single Caring Transitions franchise territory.
Caring Transitions retains the exclusive right to identify customers as National Accounts and to decide which franchisee can service them. This means that while a franchisee might typically be restricted to their defined territory, this restriction does not apply to National Accounts if the franchisor grants permission. This setup allows Caring Transitions to manage large, multi-location clients efficiently, ensuring consistent service across different franchise territories.
Any disputes arising between franchisees regarding National Accounts will be resolved by Caring Transitions, and their decision will be final and binding. This underscores the franchisor's control over National Accounts and their importance to the overall Caring Transitions system. For a prospective franchisee, this means that opportunities to service National Accounts are subject to franchisor approval and could potentially involve working in territories outside their own, provided they obtain the necessary consent.