Is there a guarantee that Caring Transitions will provide assistance via office visits?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
Office Visits. Although not required to do so by the franchise agreement, we may, in our discretion, visit your office from time to time in order to provide additional operational support. Presently we do not charge you a fee for such office visits, but we reserve the right to require you to reimburse us for the cost of our travel to your office and for related expenses. (Franchise Agreement § 7.19).
Web Site. Although we are not required to do so by the franchise agreement, we maintain a Web site to promote our franchisees' services and the sale of our franchises and to provide contact information for Caring Transitions locations. (Franchise Agreement § 11.9). We may include your franchise contact information on a separate page on our Web site paid for by the national branding fund and on which you would be required to keep your contact information current at all times. We also may provide you with a Web site that we may require you to use in connection with the franchised business; we would retain ownership of any such Web site and would reserve the right to modify, revise, or cancel the Web site at any time. You may not establish your own Web site, Web page, blog, advertisement, or link on or to the Internet (including social networking Web sites or services such as Facebook, Twitter, etc.) or other similar services using our trademarks or otherwise in connection with the franchised business, without our prior written consent. We will provide you with an e-mail address containing our domain name, which you are required to use for all electronic communications with us and for the franchised business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, Caring Transitions is not required to make office visits to franchisees. However, Caring Transitions may choose to visit a franchisee's office to provide additional operational support. These visits are at Caring Transitions' discretion.
Currently, Caring Transitions does not charge a fee for these office visits. However, they retain the right to require franchisees to cover the costs associated with travel and related expenses incurred during the visit. This means that while the support itself is currently free, a franchisee may have to pay for the franchisor's travel expenses to their location if Caring Transitions chooses to implement such a policy.
While Caring Transitions is not obligated to provide assistance through office visits, they do state that they will provide assistance via telephone, email, office visits, and Web-based programs to the extent they deem necessary during the operation of the franchised business. This suggests that while office visits are not guaranteed, other forms of support are available to franchisees.