When must the telephone lines be operational for a Caring Transitions franchised business?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
- (h) Franchisee shall maintain at least one dedicated telephone line for use exclusively by the franchised business, which must be answered by an employee of Franchisee or by an answering service approved by Franchisor during all hours designated by Franchisor from timeto-time.
Each telephone line shall have all service features as required by Franchisor in the Manual or otherwise communicated to Franchisee from time to time.
Franchisor has the right, in its business judgment, to require that Franchisee increase the number of telephone lines to accommodate Franchisee's call volume or that Franchisee use a designated call center.
All lines shall be operational and functional prior to opening the franchised business and thereafter at all times during the term of this agreement.
The main telephone number for the franchised business must be listed in a white-pages telephone directory under the business name specified by Franchisor and a location within Franchisee's Territory.
Franchisor has the right, but is not obligated, to provide a telephone number for Franchisee's use and Franchisee shall reimburse Franchisor for the cost thereof or shall pay the service provider directly, at Franchisor's option.
If Franchisor provides a telephone number for Franchisee's use, Franchisee shall use only the
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, the telephone lines for the franchised business must be operational and functional prior to opening the business and must remain so at all times during the term of the agreement. The franchisee is required to maintain at least one dedicated telephone line exclusively for the use of the franchised business. This line must be answered by an employee of the franchisee or an answering service approved by Caring Transitions during all hours designated by Caring Transitions.
Each telephone line must have all service features as required by Caring Transitions in the manual or as otherwise communicated to the franchisee. Caring Transitions retains the right to require the franchisee to increase the number of telephone lines to accommodate call volume or to use a designated call center. The main telephone number for the franchised business must be listed in a white-pages telephone directory under the business name specified by Caring Transitions and a location within the franchisee's territory.
Caring Transitions has the option, but not the obligation, to provide a telephone number for the franchisee's use, and the franchisee will reimburse Caring Transitions for the cost or pay the service provider directly, at Caring Transitions' option. If Caring Transitions provides a telephone number, the franchisee must use only that number.