What is Caring Transitions' responsibility regarding cyber security measures for franchise owners' personal devices?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
- Franchisor's Cyber Security measures apply to the Websites and/or services and do not extend to your personal devices leveraged by you or your employees or agents ("Personal Devices").
- Franchise Owners are responsible for applying and maintaining security measures on Personal Devices.
• You are responsible for always adhering to good security practices to safeguard your user accounts (i.e., unique password creation, self-education on phishing/spam avoidance).
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, Caring Transitions' cyber security measures do not extend to the personal devices used by franchisees, their employees, or agents. The FDD clarifies that Caring Transitions' cyber security measures are focused on protecting its own websites and services.
Therefore, Caring Transitions franchise owners are solely responsible for applying and maintaining their own security measures on any personal devices used in the operation of the franchise. This includes implementing security software, maintaining updated operating systems, and adhering to best practices for password management and phishing avoidance.
This allocation of responsibility means that a prospective Caring Transitions franchisee must factor in the costs and efforts associated with securing their own devices. They should also understand the potential risks and liabilities associated with data breaches or cyber attacks that originate from their personal devices. Franchisees should consult with IT professionals to establish appropriate security protocols and training for themselves and their staff.