How often must a Caring Transitions franchisee update an employee's background review?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
Accordingly, in order to maintain high standards of quality over the services provided by Franchisee, protect the integrity and reputation of the Marks, and ensure the safety of Franchisee's customers and others, prior to hiring any employee, Franchisee shall conduct a background review of each prospective employee's criminal history and any other histories (such as motor vehicle, medical and/or credit histories) that may be required by System Standards, as updated from time to time, and update each employee's background review at least every TWO YEARS.
Franchisee shall not hire any prospective employee for any position involving entrance to a customer's residence or handling customer property if Franchisee determines that the prospective employee's background review indicates a propensity for violence, dishonesty, negligent, reckless or careless behavior, or a conviction for any crime within the previous seven years.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions's 2025 Franchise Disclosure Document, franchisees must update each employee's background review at least every two years. This requirement is in place to maintain high standards of quality, protect the integrity and reputation of the Caring Transitions brand, and ensure the safety of customers.
Prior to hiring any employee, a Caring Transitions franchisee is required to conduct a background review of each prospective employee's criminal history and any other histories (such as motor vehicle, medical and/or credit histories) that may be required by System Standards, as updated from time to time. This initial review, along with the bi-annual updates, helps to ensure that employees entering customers' residences do not have a propensity for violence, dishonesty, or negligent behavior.
Furthermore, Caring Transitions franchisees are prohibited from hiring any prospective employee for positions involving entrance to a customer's residence or handling customer property if the background review indicates a propensity for violence, dishonesty, negligent, reckless, or careless behavior, or a conviction for any crime within the previous seven years. This stringent screening process is designed to protect customers and uphold the brand's reputation for providing trustworthy and reliable services.