Are National Accounts excluded from Caring Transitions' territorial restrictions?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
The rights granted to Franchisee by this agreement do not include the exclusive right to offer or provide products or services to National Accounts, and National Accounts are hereby specifically excluded from Franchisor's territorial restrictions in Section 1.3 above.
Franchisee acknowledges that other franchisees of the System may provide products and services to National Accounts at or from locations in Franchisee's Territory.
With Franchisor's prior written consent, Franchisee may provide products and services to National Accounts at or from locations in a franchise territory granted to another franchisee of the System.
A "National Account" means a special customer (which may be, but is not limited to, a national or regional customer, other large business, or government agency) designated as such by Franchisor from time-to-time in its business judgment.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, National Accounts are specifically excluded from territorial restrictions. The rights granted to a franchisee do not include the exclusive right to offer or provide products or services to National Accounts. This means that Caring Transitions franchisees may find that other franchisees can provide services to National Accounts even within their designated territory.
A "National Account" is defined as a special customer, such as a national or regional customer, a large business, or a government agency, that Caring Transitions designates. These accounts typically have locations that extend beyond a single franchisee's territory. Caring Transitions retains the exclusive right to identify customers as National Accounts and to decide which franchisee will service them.
This arrangement could impact a franchisee's potential revenue, as National Accounts may represent a significant business opportunity. Any disputes between franchisees regarding National Accounts will be resolved by Caring Transitions, and their decision will be final. Prospective franchisees should consider how this policy might affect their business and discuss any concerns with Caring Transitions before signing the agreement.