Can a Caring Transitions franchisee service National Accounts in another franchisee's territory?

According to Caring Transitions's 2025 Franchise Disclosure Document, a franchisee may, with prior written consent from Caring Transitions, service National Accounts at or from locations in another franchisee's territory. A "National Account" is defined as a business, association, or other organization with facilities not confined to a single Caring Transitions franchisee's territory. However, Caring Transitions retains the exclusive right to identify customers or potential customers as National Accounts, to service National Accounts, and to award the right to service National Accounts to any Caring Transitions franchisee, at its sole discretion.

This means that while franchisees are generally restricted from operating in other franchisees' territories, an exception exists for National Accounts. If a franchisee secures written permission from Caring Transitions, they can provide services to these larger, multi-territory clients even if it means operating within another franchisee's designated area. This could create opportunities for franchisees to handle larger projects and potentially increase revenue, but it is contingent on obtaining the franchisor's approval.

It's important to note that Caring Transitions maintains control over National Accounts, including the right to decide which franchisee gets to service them. This could lead to competition among franchisees for these accounts. A prospective franchisee should inquire about the process for obtaining approval to service National Accounts, the criteria Caring Transitions uses to award these accounts, and the potential for competition among franchisees for these opportunities.