What is the Caring Transitions franchise owner's responsibility regarding security measures on personal devices?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
- Franchisor's Cyber Security measures apply to the Websites and/or services and do not extend to your personal devices leveraged by you or your employees or agents ("Personal Devices").
- Franchise Owners are responsible for applying and maintaining security measures on Personal Devices.
• You are responsible for always adhering to good security practices to safeguard your user accounts (i.e., unique password creation, self-education on phishing/spam avoidance).
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions's 2025 Franchise Disclosure Document, franchise owners are responsible for the security of their personal devices, as the franchisor's cybersecurity measures do not extend to these devices. This means that each Caring Transitions franchisee must implement and maintain their own security measures to protect any personal devices used in the operation of the franchise.
This responsibility includes applying and maintaining security measures on personal devices used by the franchisee, their employees, or agents. Additionally, franchisees must adhere to good security practices to safeguard their user accounts, such as creating unique passwords and educating themselves on phishing and spam avoidance.
For a prospective Caring Transitions franchisee, this means understanding that the franchisor provides cybersecurity for its own websites and services, but the franchisee is responsible for securing their own devices. This is a common practice in franchising, as franchisors typically do not have control over the personal devices used by franchisees. It is important to budget for and implement appropriate security measures, such as antivirus software, firewalls, and regular security updates, to protect sensitive business information and prevent cybercrime.