Does the exclusivity of a Caring Transitions territory extend to National Accounts?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
The exclusivity of your territory does not extend to customers that we identify as National Accounts. A "National Account" is business, association, or other organization with members, affiliates, policyholders, offices, stores, plants, buildings or other facilities that are not confined to the territory of a single Caring Transitions franchisee. With our prior written consent, you may service National Accounts at or from locations in another franchisee's territory. We have the exclusive right to identify customers or potential customers as National Accounts, to service National Accounts, and to award the right to service National Accounts to any Caring Transitions franchisee, in our sole and absolute discretion.
Source: Item 12 — TERRITORY (FDD pages 29–31)
What This Means (2025 FDD)
According to Caring Transitions's 2025 Franchise Disclosure Document, the exclusivity of a franchisee's territory does not extend to National Accounts. A National Account is defined as a business, association, or other organization with facilities not confined to a single Caring Transitions franchisee's territory.
Caring Transitions retains the exclusive right to identify customers or potential customers as National Accounts, to service these accounts, and to award the right to service them to any franchisee, at their discretion. However, with prior written consent from Caring Transitions, a franchisee may service National Accounts at or from locations within another franchisee's territory.
This means that while a franchisee is granted an exclusive territory defined by postal codes, Caring Transitions can still operate and allow other franchisees to operate within that territory when dealing with National Accounts. This is a common practice in franchising, allowing the franchisor to manage large, multi-location clients efficiently. Prospective franchisees should understand that their exclusive territory has this exception and that they may need to compete with other franchisees for National Account business, or potentially collaborate with them with Caring Transitions's approval.