What is the definition of a 'National Account' for Caring Transitions?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
A "National Account" means a special customer (which may be, but is not limited to, a national or regional customer, other large business, or government agency) designated as such by Franchisor from time-to-time in its business judgment.
A National Account will typically (though not necessarily) be a customer whose offices, stores, plants, buildings, or other facilities are not confined to the territory of a single Caring Transitions Franchise.
Franchisor retains the sole and exclusive right to identify customers or potential customers as National Accounts, to service National Accounts, and to award the right to service National Accounts to any franchisee of the System, in Franchisor's sole and absolute discretion.
All disputes between franchisees of the System relating to National Accounts will be resolved by Franchisor, whose decision will be final and binding upon all parties.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, a "National Account" is defined as a special customer designated by the franchisor. This can include national or regional customers, other large businesses, or government agencies. The franchisor has the sole right to identify these customers and award the right to service them to any franchisee within the Caring Transitions system.
This definition has significant implications for franchisees. While franchisees are granted a territory, this territory does not grant the exclusive right to serve National Accounts. Other franchisees may be permitted to provide services to National Accounts within a franchisee's territory. Conversely, with the franchisor's written consent, a franchisee may provide services to National Accounts in another franchisee's territory.
Any disputes between franchisees regarding National Accounts will be resolved by Caring Transitions, and their decision will be final and binding. National Accounts typically, but not necessarily, have offices, stores, plants, buildings, or other facilities that extend beyond a single Caring Transitions franchise territory. This system allows Caring Transitions to serve large, multi-location clients efficiently, but it also means franchisees may face competition from within the franchise system for these key accounts.