What is the deadline for a Caring Transitions franchisee to reimburse Caring Transitions if Caring Transitions issues a refund on the franchisee's behalf?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
due.
-
- Refunds are payable to the customer, but you must reimburse us within 10 days if we issue a refund on your behalf.
-
Source: Item 6 — OTHER FEES (FDD pages 13–16)
What This Means (2025 FDD)
According to Caring Transitions's 2025 Franchise Disclosure Document, if Caring Transitions issues a customer refund on behalf of a franchisee, the franchisee must reimburse Caring Transitions within 10 days. This reimbursement covers the amount of the refund advanced to the customer.
In addition to reimbursing the refund amount, the franchisee is also responsible for paying interest at a rate of 18% on the advanced amount. This interest begins accruing from the date the payment was due, meaning the franchisee will incur interest charges if the reimbursement is not made promptly.
This policy is in place to protect the reputation of the Caring Transitions franchise system. By requiring franchisees to reimburse customer refunds and associated interest, Caring Transitions ensures that customers receive appropriate compensation while also holding franchisees accountable for service issues that lead to refunds. Franchisees should be aware of this policy and maintain sufficient funds to cover potential customer refunds to avoid late fees and interest charges.