Who must answer the dedicated telephone line for a Caring Transitions franchised business?
Caring_Transitions Franchise · 2025 FDDAnswer from 2025 FDD Document
- (h) Franchisee shall maintain at least one dedicated telephone line for use exclusively by the franchised business, which must be answered by an employee of Franchisee or by an answering service approved by Franchisor during all hours designated by Franchisor from timeto-time.
Each telephone line shall have all service features as required by Franchisor in the Manual or otherwise communicated to Franchisee from time to time.
Franchisor has the right, in its business judgment, to require that Franchisee increase the number of telephone lines to accommodate Franchisee's call volume or that Franchisee use a designated call center.
All lines shall be operational and functional prior to opening the franchised business and thereafter at all times during the term of this agreement.
The main telephone number for the franchised business must be listed in a white-pages telephone directory under the business name specified by Franchisor and a location within Franchisee's Territory.
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 41–49)
What This Means (2025 FDD)
According to Caring Transitions' 2025 Franchise Disclosure Document, franchisees are required to maintain at least one dedicated telephone line exclusively for their franchised business. This line must be answered during all hours designated by Caring Transitions. The line must be answered by either an employee of the franchisee or by an answering service that has been approved by Caring Transitions.
This requirement ensures that customers and potential clients can always reach a representative of the Caring Transitions franchise during business hours. By mandating that the phone be answered by an employee or an approved answering service, Caring Transitions aims to maintain a consistent level of customer service and professionalism across all its franchise locations.
Caring Transitions also retains the right to require franchisees to increase the number of telephone lines to accommodate call volume or to use a designated call center, indicating that Caring Transitions actively monitors and manages the communication aspects of its franchises to ensure optimal customer interaction. The franchisee is responsible for ensuring all lines are operational and functional before opening the franchised business and throughout the term of the agreement. The main telephone number must also be listed in the white pages under the business name specified by Caring Transitions and a location within the franchisee's territory.