What version of the SOFTWARE does the Caring Senior Service franchisee receive a license to use?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
The following terms and conditions shall apply with respect to your computer system:
- 22.1.1 We shall have the right to specify or require that certain brands, types, makes, and/or models of communications, computer systems, and hardware to be used by, between, or among Caring Senior Service Businesses, including without limitation: (a) back office systems, data, audio, video, and voice storage, retrieval, and transmission systems for use at Caring Senior Service Businesses, between or among Businesses, and between and among the Franchised Business and us and/or you; (b) physical, electronic, and other security systems; (c) printers and other peripheral devices; (d) archival back-up systems; and (e) internet access mode and speed (collectively, the "Computer System").
- 22.1.2 We shall have the right, but not the obligation, to develop or have developed for us, or to designate: (a) computer software programs and accounting system software that you must use in connection with the Computer System (collectively, the "Required Software"), which you shall install; (b) updates, supplements, modifications, or enhancements to the Required Software, which you shall install; (c) the tangible media upon which you shall record data; and (d) the database file structure of your Computer System.
- 22.1.3 You shall make such upgrades and other changes to the Computer System and Required Software as we request in writing (collectively, "Computer Upgrades").
- 22.1.4 You shall comply with all specifications issued by us with respect to the Computer System and the Required Software, and with respect to Computer Upgrades. You shall also afford us unimpeded access to your Computer System and Required Software as we may request, in the manner, form, and at the times requested by us.
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to the 2025 Caring Senior Service Franchise Disclosure Document, franchisees are required to use specific computer software programs and accounting system software, referred to as the "Required Software," in connection with their computer systems. Caring Senior Service retains the right, but not the obligation, to develop, have developed, or designate this Required Software.
This includes the installation of updates, supplements, modifications, or enhancements to the Required Software, as well as specifications for the tangible media used to record data and the database file structure of the franchisee's computer system. Franchisees must also make upgrades and changes to their computer systems and Required Software as requested by Caring Senior Service in writing, referred to as "Computer Upgrades."
Caring Senior Service also requires franchisees to comply with all specifications issued regarding the Computer System, the Required Software, and Computer Upgrades. Franchisees must provide Caring Senior Service with unimpeded access to their Computer System and Required Software as requested, including the manner, form, and timing of such access. While the FDD outlines Caring Senior Service's rights regarding software and computer systems, it does not specify the exact version of the software franchisees will be licensed to use. A prospective franchisee should seek clarification from Caring Senior Service regarding the specific software version and its capabilities.