Under what conditions can Caring Senior Service revoke approval of a supplier?

According to Caring Senior Service's 2025 Franchise Disclosure Document, Caring Senior Service reserves the right to periodically re-inspect the facilities and products of any approved supplier. If a supplier fails to continue meeting Caring Senior Service's criteria, Caring Senior Service can revoke its approval.

This means that franchisees must purchase all products, materials, and supplies from approved distributors and suppliers. Caring Senior Service can set conditions for supplier approval related to delivery frequency, purchase volume, and service standards, including addressing complaints promptly. These approvals can be temporary while Caring Senior Service evaluates the supplier.

Caring Senior Service also retains the right to inspect a supplier's facilities and products and can require franchisees to cover the costs of these inspections or evaluations. This ensures that Caring Senior Service maintains control over the quality and standards of products and services associated with its brand, and that franchisees are using approved suppliers. This protects the brand's reputation and ensures consistent quality across all franchise locations.