Is the Caring Senior Service training program mandatory?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the Franchised Business's opening, we will provide a mandatory training program in the operation of your Franchised Business to you, and three additional trainees for a maximum of four trainees. If you will not be acting as the Agency Director, we recommend that one of your additional trainees be your appointed Agency Director. Approximately two weeks of initial training will be provided prior to the opening of the Franchised Business. The first week is provided virtually while the second week is provided on-site at our headquarters. Thereafter, soon after the opening of the Franchised Business, a 16-week continuation of our initial training program will help you and/or the Agency Director execute weekly operational and marketing objectives, provide educational content, and coordinate support and education from our corporate team members. The initial training program may be provided remotely if we decide that circumstances beyond our control make it prudent or necessary to provide training remotely. The cost of the training program is included in your initial franchise fee and will be provided to you and three additional employees (for a total of four people). As you will need to travel to participate in our initial training program, you will incur certain related travel and board expenses related to attendance. Additional trainings may be offered via webinars and Caring University, our online training site.
If you request and we agree to provide additional training to additional trainees at our designated training facility, either before your Franchised Business opens or while it is operating, you must pay our then-current training fee (see Item 6) in addition to paying all expenses incurred by your trainees.
You and your Agency Director (if not you), must complete our initial training program to our satisfaction. If we determine that you or the Agency Director have not completed or are unable to complete our initial training program satisfactorily, we may offer another chance to re-take the initial training program at your expense. You or your Agency Director's failure to complete initial training to our satisfaction will give us the right to terminate your Franchise Agreement.
We expect to offer our training program on a monthly basis 11 times each year.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, the initial training program is mandatory. Before opening a Caring Senior Service franchise, the franchisee and up to three additional trainees must complete a mandatory training program. If the franchisee will not be the Agency Director, it is recommended that the Agency Director be one of the trainees.
The initial training lasts approximately two weeks. The first week is virtual, and the second week is on-site at Caring Senior Service headquarters. Following the opening of the franchise, a 16-week continuation of the initial training program will help the franchisee and/or the Agency Director execute weekly operational and marketing objectives, provide educational content, and coordinate support and education from the corporate team members. The initial training program may be provided remotely if Caring Senior Service decides that circumstances beyond their control make it necessary.
The cost of the initial training program is included in the initial franchise fee for the franchisee and three additional employees. Franchisees will incur travel and board expenses related to attendance. Caring Senior Service expects to offer its training program on a monthly basis 11 times each year. Caring Senior Service also requires employees to achieve certain levels of training and certification during the franchise term. The franchisee is responsible for ensuring that each employee receives the applicable training while employed, with materials provided for training at the business location or via Caring University, the online training website. Employees must be re-certified every two years.