Is there a separate fee for the initial Caring Senior Service training program?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
Before the Franchised Business's opening, we will provide a mandatory training program in the operation of your Franchised Business to you, and three additional trainees for a maximum of four trainees. If you will not be acting as the Agency Director, we recommend that one of your additional trainees be your appointed Agency Director. Approximately two weeks of initial training will be provided prior to the opening of the Franchised Business. The first week is provided virtually while the second week is provided on-site at our headquarters. Thereafter, soon after the opening of the Franchised Business, a 16-week continuation of our initial training program will help you and/or the Agency Director execute weekly operational and marketing objectives, provide educational content, and coordinate support and education from our corporate team members. The initial training program may be provided remotely if we decide that circumstances beyond our control make it prudent or necessary to provide training remotely. The cost of the training program is included in your initial franchise fee and will be provided to you and three additional employees (for a total of four people). As you will need to travel to participate in our initial training program, you will incur certain related travel and board expenses related to attendance. Additional trainings may be offered via webinars and Caring University, our online training site.
If you request and we agree to provide additional training to additional trainees at our designated training facility, either before your Franchised Business opens or while it is operating, you must pay our then-current training fee (see Item 6) in addition to paying all expenses incurred by your trainees.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, the cost of the initial training program is included in the initial franchise fee for the franchisee and up to three additional trainees, for a total of four people. The initial training program consists of approximately two weeks, with the first week being virtual and the second week being on-site at Caring Senior Service headquarters.
However, franchisees are responsible for covering travel and board expenses related to attending the initial training program. Caring Senior Service may offer additional training to additional trainees at their designated training facility, either before the Franchised Business opens or while it is operating, but the franchisee must pay the then-current training fee (see Item 6) in addition to paying all expenses incurred by the trainees.
Caring Senior Service may also provide other continuing or refresher training for franchisees, Agency Directors, Care Managers, and Homecare Consultants, and may designate this training as mandatory. While Caring Senior Service's current policy is to not charge a tuition amount for mandatory training, they do charge a non-attendance fee and reserve the right to impose a reasonable tuition at a later date. For any mandatory or optional in-person training, franchisees are responsible for all expenses incurred by their trainees, including travel, lodging, meals, and applicable wages.