Who supplies the phone hardware for a Caring Senior Service franchise?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the phone and computer system that we specify or approve in connection with the Franchised Business. Each franchise location must have three VOIP phones, and one electronic fax line. The phone hardware is supplied by us and the related services are provided by our designated vendor, Twilio, Inc. The current cost for your phone, fax, and virtual lines is approximately $150 per month and is included in the Technology Fee. Each computer must have a high-speed internet connection. Our specific requirements for your computer system will be included in the Operations Manual or otherwise in writing and are subject to change as technology changes. Currently you must have four Windows compatible computers, high speed internet with a dedicated IP address, one multifunction printer as approved by us, Tendio™ software, one router, and one WiFi access point. We will provide you with the Tendio™ software at no additional charge, but you must pay our monthly Technology Fee, currently $1,045 per month, and execute the Software License and Maintenance Agreement enclosed in this disclosure document as Exhibit H. The cost of the computer and phone systems is currently $3,685.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, the franchisor supplies the phone hardware required for the Franchised Business. Each franchise location is required to have three VOIP phones and one electronic fax line. The related phone services are provided by Caring Senior Service's designated vendor, Twilio, Inc. The current cost for phone, fax, and virtual lines is approximately $150 per month, which is included in the Technology Fee.
In addition to the phone system, franchisees must also have a computer system that meets Caring Senior Service's specifications. This includes four Windows-compatible computers, high-speed internet with a dedicated IP address, one multifunction printer approved by Caring Senior Service, Tendio™ software, one router, and one WiFi access point. Caring Senior Service provides the Tendio™ software at no additional charge, but franchisees must pay a monthly Technology Fee, currently $1,045 per month, and execute the Software License and Maintenance Agreement.
The cost of the computer and phone systems is currently $3,685. This upfront investment, along with the ongoing Technology Fee, should be considered by prospective franchisees when evaluating the financial requirements of starting a Caring Senior Service franchise. It is important to note that Caring Senior Service's specific requirements for the computer system are included in the Operations Manual or otherwise in writing and are subject to change as technology changes.