What software is provided to Caring Senior Service franchisees at no additional charge?

You must use the phone and computer system that we specify or approve in connection with the Franchised Business. Each franchise location must have three VOIP phones, and one electronic fax line. The phone hardware is supplied by us and the related services are provided by our designated vendor, Twilio, Inc. The current cost for your phone, fax, and virtual lines is approximately $150 per month and is included in the Technology Fee. Each computer must have a high-speed internet connection. Our specific requirements for your computer system will be included in the Operations Manual or otherwise in writing and are subject to change as technology changes. Currently you must have four Windows compatible computers, high speed internet with a dedicated IP address, one multifunction printer as approved by us, Tendio™ software, one router, and one WiFi access point. We will provide you with the Tendio™ software at no additional charge, but you must pay our monthly Technology Fee, currently $1,045 per month, and execute the Software License and Maintenance Agreement enclosed in this disclosure document as Exhibit H. The cost of the computer and phone systems is currently $3,685.

We provide you and three additional employees access to our computer systems. Additional users can be added to the network at a cost of $100 per person per month. This access uses Windows PCs at the local level that connect to the server through the internet. We provide each user with access to Microsoft Office Suite including Word, Excel, and Outlook, the license fees for which are paid through the Technology Fee. Your license for QuickBooks Online is also paid to us through your Technology Fee.

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)