Is the Royalty Fee for a Caring Senior Service franchise refundable?

According to Caring Senior Service's 2025 Franchise Disclosure Document, the royalty fee is generally not refundable. The franchisee must pay a non-refundable royalty fee equal to 5% of gross billings or the minimum royalty fee, whichever is higher. This fee is payable every two weeks.

The minimum royalty fee is $150 for each two-week period during the first six months of operation. After that, it becomes 5% of the applicable Gross Billings Target for each two-week period. Gross Billings includes all amounts clients are obligated to pay for products and services related to the franchised business, less sales taxes and authorized discounts, plus any business interruption insurance proceeds.

Caring Senior Service collects the royalty fee and any other amounts due via electronic funds transfer from the franchisee's operating account every two weeks. The franchisee must authorize these direct debits. The franchisee's obligation to pay royalty fees is absolute and unconditional, and they cannot delay or withhold payment for any reason, including alleged non-performance by Caring Senior Service.