factual

Who is responsible for maintaining the SOFTWARE for Caring Senior Service franchisees?

Caring_Senior_Service Franchise · 2025 FDD

Answer from 2025 FDD Document

ARTICLE 22

TECHNOLOGY

22.1 Computer Systems and Software

The following terms and conditions shall apply with respect to your computer system:

  • 22.1.1 We shall have the right to specify or require that certain brands, types, makes, and/or models of communications, computer systems, and hardware to be used by, between, or among Caring Senior Service Businesses, including without limitation: (a) back office systems, data, audio, video, and voice storage, retrieval, and transmission systems for use at Caring Senior Service Businesses, between or among Businesses, and between and among the Franchised Business and us and/or you; (b) physical, electronic, and other security systems; (c) printers and other peripheral devices; (d) archival back-up systems; and (e) internet access mode and speed (collectively, the "Computer System").
  • 22.1.2 We shall have the right, but not the obligation, to develop or have developed for us, or to designate: (a) computer software programs and accounting system software that you must use in connection with the Computer System (collectively, the "Required Software"), which you shall install; (b) updates, supplements, modifications, or enhancements to the Required Software, which you shall install; (c) the tangible media upon which you shall record data; and (d) the database file structure of your Computer System.
  • 22.1.3 You shall make such upgrades and other changes to the Computer System and Required Software as we request in writing (collectively, "Computer Upgrades").
  • 22.1.4 You shall comply with all specifications issued by us with respect to the Computer System and the Required Software, and with respect to Computer Upgrades. You shall also afford us unimpeded access to your Computer System and Required Software as we may request, in the manner, form, and at the times requested by us.

Source: Item 23 — RECEIPTS (FDD pages 53–204)

What This Means (2025 FDD)

According to the 2025 Caring Senior Service Franchise Disclosure Document, Caring Senior Service has the right, but not the obligation, to develop or have developed the computer software programs and accounting system software that franchisees are required to use. Caring Senior Service can also designate updates, supplements, modifications, or enhancements to the required software, which the franchisee must install.

Caring Senior Service franchisees are required to make upgrades and other changes to the computer system and required software as requested in writing by Caring Senior Service. Franchisees must comply with all specifications issued by Caring Senior Service regarding the computer system, required software, and computer upgrades.

Furthermore, franchisees must provide Caring Senior Service with unimpeded access to their computer system and required software as requested, including the manner, form, and times of access. This ensures Caring Senior Service can maintain and update the software as needed, while the franchisee is responsible for installing the designated software and updates.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.