What responsibility does Caring Senior Service have for the conduct of the franchisee's business?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee acknowledges and agrees that Franchisee's CARING SENIOR SERVICE® Franchised Business is independently owned and operated by Franchisee, and any references to Franchisor (whether referred to as Caring Senior Service, our, us, we, the Company, or otherwise) when providing Franchisee certain human resources and/or employment training or services means that these are Franchisor's practices. It does not mean that they are Franchisee's or system franchisees' practices, nor are they required to be. Even though Franchisor may provide Franchisee general information related to Franchisee employment decisions, Franchisee is the employer, and Franchisee will, at all times, have sole responsibility for making all employment-related decisions.
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to the 2025 Caring Senior Service Franchise Disclosure Document, Caring Senior Service franchisees are independently owned and operated. While Caring Senior Service may provide franchisees with general information related to employment decisions or human resource practices, the franchisee is considered the employer and has sole responsibility for making all employment-related decisions.
Caring Senior Service may provide franchisees with forms and documentation to adapt for use in their franchised business. However, Caring Senior Service makes no representation or warranty that these forms are enforceable or meet the legal requirements of the franchisee's jurisdiction. It is the franchisee's responsibility to modify the forms to comply with all applicable laws and regulations and to have them reviewed by their legal counsel. The franchisee must also submit any revised forms to Caring Senior Service.
Caring Senior Service may offer requests for services within a franchisee's protected territory to that franchisee. However, if the franchisee chooses not to fulfill the request or is unable to do so, Caring Senior Service or a third party may fulfill the order without any compensation to the franchisee. Caring Senior Service also acknowledges that it is vital to their interest that each of its franchisees are financially sound to avoid failure of a Caring Senior Service franchised business and that such failure would adversely affect the reputation and good name of Caring Senior Service franchised businesses and the System.