Does Caring Senior Service reserve the right to change or improve the System?

WHEREAS, we have developed, equipped, organized, managed and operated a business and business system (the "System") relating to the establishment and operation of businesses that provide nonmedical assistance to the elderly and to disabled or infirm adults at their homes and the retail sale of related products (the "Approved Services and Products");

WHEREAS, the distinguishing characteristics of the System include, without limitation, distinctive exterior and interior design, décor, color scheme, and furnishings; uniform standards, specifications, and procedures for operations; quality and uniformity of products and services offered; management and financial control; training and assistance; and advertising and promotional programs; all of which may be changed, improved, and further developed by us from time to time;

4.4 Modifications to Business

We reserve the right to change the design of "Caring Senior Service" Businesses, their format, color, trade dress, signage, commercial symbols, décor, products, services and all other aspects of "Caring Senior Service" Businesses and their operations at any time in our reasonable business judgment in order to meet competition, to attempt to enhance the business of "Caring Senior Service" Businesses, or to improve their appearance. If we make any of these changes, you agree to comply with such changes in the manner and within the time frames specified by us. We agree and affirm that none of these changes will require you to perform any major remodeling or redecoration of the Business more often than once every five (5) years. All changes made to your Business shall be at your sole cost and expense.

• 22.1.1 We shall have the right to specify or require that certain brands, types, makes, and/or models of communications, computer systems, and hardware to be used by, between, or among Caring Senior Service Businesses, including without limitation: (a) back office systems, data, audio, video, and voice storage, retrieval, and transmission systems for use at Caring Senior Service Businesses, between or among Businesses, and between and among the Franchised Business and us and/or you; (b) physical, electronic, and other security systems; (c) printers and other peripheral devices; (d) archival back-up systems; and (e) internet access mode and speed (collectively, the "Computer System").
• 22.1.2 We shall have the right, but not the obligation, to develop or have developed for us, or to designate: (a) computer software programs and accounting system software that you must use in connection with the Computer System (collectively, the "Required Software"), which you shall install; (b) updates, supplements, modifications, or enhancements to the Required Software, which you shall install; (c) the tangible media upon which you shall record data; and (d) the database file structure of your Computer System.
• 22.1.3 You shall make such upgrades and other changes to the Computer System and Required Software as we request in writing (collectively, "Computer Upgrades").
• 22.1.4 You shall comply with all specifications issued by us with respect to the Computer System and the Required Software, and with respect to Computer Upgrades. You shall also afford us unimpeded access to your Computer System and Required Software as we may request, in the manner, form, and at the times requested by us.

Source: Item 23 — RECEIPTS (FDD pages 53–204)