What are the 'Minimum Performance Criteria' that Caring Senior Service franchisees must meet?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
9.3 Minimum Performance Criteria
To maintain your rights to the Territory and the Franchised Business, you must meet the following minimum performance criteria:
You must achieve the Gross Billings Target during each two-week period in which Gross Billings are calculated during the Period for Achievement. If any two-week Gross Billings period spans across two Periods for Achievements, the lower Gross Billing Target, if any, will apply.
9.4 Minimum Operational Standards
You must operate the Franchised Business in strict conformity with all applicable Federal, state and local laws, ordinances and regulations. These laws, ordinances and regulations vary from jurisdiction to jurisdiction and may be implemented or interpreted in a different manner. You must learn of the existence and requirements of all laws, ordinances and regulations applicable to the Franchised Business and you must adhere to them and to the then-current implementation or interpretation of them.
Each Caring Senior Service Business must meet our operational standards, as described in the Confidential Operations Manual or otherwise in writing. Such operational standards include criteria and minimum requirements for employee and staff training in accordance with our GreatCare® certification program.
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, franchisees must meet certain minimum performance criteria to maintain their rights to the territory and the franchised business. These criteria are not explicitly detailed in this section, but the FDD does state that Caring Senior Service franchisees must achieve a Gross Billings Target during each two-week period in which Gross Billings are calculated during the Period for Achievement. If any two-week Gross Billings period spans across two Periods for Achievements, the lower Gross Billing Target, if any, will apply.
In addition to financial targets, Caring Senior Service franchisees must operate their franchised business in strict compliance with all applicable federal, state, and local laws, ordinances, and regulations. These laws can vary significantly by jurisdiction, and franchisees are responsible for understanding and adhering to all relevant legal requirements and their current interpretations. Franchisees must also meet Caring Senior Service's operational standards, which include criteria and minimum requirements for employee and staff training in accordance with the GreatCare® certification program, as described in the Confidential Operations Manual or otherwise in writing.
Furthermore, franchisees must maintain the business premises and equipment in good condition, following Caring Senior Service's standards for cleanliness, orderliness, and repair. Franchisees are also required to comply strictly with all standards, specifications, processes, procedures, requirements, and instructions provided by Caring Senior Service, whether existing or established in the future, regarding the operation of the business. This includes adhering to uniform record-keeping practices, days and hours of operation, and other matters detailed in the Confidential Operations Manual and other confidential materials. To ensure compliance, Caring Senior Service has the right to inspect the franchisee's business at any time.