How is the 'Hours of On-the-Job Training' provided for Caring Senior Service?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
Note 1. As our training is provided with initial virtual segments then subsequent in-person classroom training at our headquarters (or remotely if classroom training is not available), the "Hours of On-the-Job Training" will be provided in the context of replicated on-the-job situations.
Note 2. In the above table, any subject matter covered during "Post-Training" is typically provided through remote or virtual means as well as in-person training during your opening.
| Subject | Hours of Classroom Training |
|---|---|
| Company Introduction, Process and | 4 |
| roles overview and Computer | |
| Orientation | |
| Business Management | 2 |
| Caregiver Recruitment | 4 |
| Caregiver Orientation | 2 |
| Caregiver Training | 2 |
| Caregiver Communication | 1 |
| Care Opportunity Call | 2 |
| Client Care Consultation | 2 |
| Client Admission | 1 |
| Supervisory Visits | 1 |
| Care Coordination | 1 |
| Family Communication | 0 |
| Complaint Handling | 0 |
| Specialty Programs | 1 |
| Referral Services - Marketing | 2 |
| Online Lead Generation | 0 |
| Referral Source Data Entry | 0 |
| Office Guidelines | 1 |
| Scheduling | 2 |
| Billing and Collection | 2 |
| Payroll | 2 |
| Finance | 1 |
| Quality Assurance and Process | 2 |
| Improvement | |
| Emergency Preparedness Planning | 2 |
| and Implementation |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 25–32)
What This Means (2025 FDD)
According to the 2025 Caring Senior Service FDD, the 'Hours of On-the-Job Training' are provided in replicated on-the-job situations. The initial training includes virtual segments and in-person classroom training at the headquarters, or remotely if classroom training is not available. Post-training is typically provided through remote or virtual means, as well as in-person training during the opening of the franchise.
The FDD outlines specific hours dedicated to various training subjects. For instance, Company Introduction, Process and roles overview and Computer Orientation consists of 4 hours. Business Management involves 2 hours, while Caregiver Recruitment requires 4 hours. Other topics such as Caregiver Orientation (2 hours), Caregiver Training (2 hours), and Caregiver Communication (1 hour) are also covered.
Client-focused training includes areas like Care Opportunity Call (2 hours) and Client Care Consultation (2 hours). Operational training covers aspects such as Scheduling (2 hours), Billing and Collection (2 hours), and Payroll (2 hours). Additional training is provided for Quality Assurance and Process Improvement (2 hours) and Emergency Preparedness Planning and Implementation (2 hours).