Can a Caring Senior Service franchisee offer services that are not 'Approved Services'?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
1.1 Grant
Subject to the terms, conditions and limitations elsewhere in this Agreement, we hereby grant to you a right and license to use the System, the Proprietary Marks and to market, sell and provide the Approved Services and Products in accordance with the System within your Territory. The Approved Services and Products are the only services and products authorized to be offered and sold at or through the Business. The right and license granted in Section 1.1 hereof shall be restricted solely and exclusively to use of the System and Proprietary Marks in and from the Protected Territory (as defined below), however, except for Services provided to existing clients of other franchisees relocated to within your Territory on a temporary basis and as otherwise expressly stated in this Agreement, we will not operate a CARING SENIOR SERVICE Business, or grant anyone else the right to operate a CARING SENIOR SERVICE Business, that provides Approved Services and Products within your Territory while this Agreement is in effect.
1.2 Location
During the term of this Agreement, the Business Premises shall be used exclusively by you and solely for the purpose permitted by this Agreement. In the event that, prior to the termination of the franchise hereunder and provided you have leased space for the Business, the lease or sublease should expire or terminate without your fault, or if the landlord closes the location where the Business is located, or if the Premises should be expropriated or you otherwise lose possession thereof without fault on your part, you shall be entitled to relocate the Business to another location acceptable to us, provided that:
- (a) we have first given our written consent to such relocation and new site;
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to the 2025 Caring Senior Service FDD, franchisees are explicitly restricted to offering only 'Approved Services'. The franchise agreement grants franchisees the right to market, sell, and provide only these approved services and products within their territory. These 'Approved Services' include non-medical assistance to the elderly and to disabled or infirm adults at their homes or places of residence, and other related products and services.
The FDD states clearly that no sale of any product or service except Approved Services may be solicited, accepted, or made at or from the Caring Senior Service business. This restriction ensures brand consistency and quality control across all franchise locations. Caring Senior Service also retains the right to conduct market research and testing to determine consumer trends and salability of new products and services, and franchisees are expected to cooperate in these efforts.
Furthermore, franchisees are prohibited from selling any unapproved product or service, or selling any product or service at or from any place except the Business, or selling, preparing, or delivering any product or service at any place other than the Business or their clients' homes or places of residence. This reinforces the limited scope of services a franchisee can offer and where they can offer them. If Caring Senior Service decides to discontinue marketing an Approved Service, the franchisee must comply, and that service will no longer be considered an Approved Service.
In summary, a Caring Senior Service franchisee must adhere strictly to the list of Approved Services as defined by the franchisor. Introducing non-approved services would violate the franchise agreement and could lead to penalties or termination of the franchise agreement.