What must a Caring Senior Service franchisee do if they want to purchase unapproved items?
Caring_Senior_Service Franchise · 2025 FDDAnswer from 2025 FDD Document
- (d) offer for sale all the Approved Services and only the Approved Services, as same exist from time to time.
As used in this Agreement, "Approved Services" include non-medical assistance to the elderly and to disabled or infirm adults at their homes or places of residence, and other related products and services.
All Approved Services must be offered for sale on a continuous basis at the Business at the time and in the manner required by us.
No sale of any product or service except Approved Services may be solicited, accepted or made at or from the Business.
If requested by us on at least thirty (30) days' notice as part of a general program or standardization effort by us, the marketing of an Approved Service must be discontinued.
In such an event, such service ceases to be an Approved Service;
- (i) We may, from time to time, conduct market research and testing to determine consumer trends and salability of new products and services.
You must cooperate by participating in our market research programs, test marketing new products and services and providing timely reports and other relevant information regarding marketing research.
- (ii) You shall not: (a) sell any unapproved product or service; (b) sell any product or service at or from any place except the Business; or (c) sell, prepare, or deliver any product or service at any place other than the Business or your clients' homes or places of residence;
Source: Item 23 — RECEIPTS (FDD pages 53–204)
What This Means (2025 FDD)
According to Caring Senior Service's 2025 Franchise Disclosure Document, franchisees are generally prohibited from selling any unapproved products or services. The FDD states that franchisees may only offer for sale 'Approved Services' which include non-medical assistance to the elderly and disabled adults in their homes.
Specifically, the FDD emphasizes that 'No sale of any product or service except Approved Services may be solicited, accepted or made at or from the Business'. This means a franchisee cannot deviate from the services that Caring Senior Service has pre-approved.
While the excerpt does not explicitly detail a process for requesting approval for new items, it does mention that Caring Senior Service may conduct market research and testing to determine consumer trends and salability of new products and services. A prospective franchisee should inquire with Caring Senior Service about the process for suggesting new products or services for approval and the criteria used for evaluation. Understanding this process is crucial for franchisees who may want to adapt their offerings to meet local market demands or emerging trends in senior care.